PROGRESS-BASED REFUND OPTIONS

In addition to refund rights available under applicable laws, as indicated in Terms of Service and Subscription Terms , if you made a purchase directly on our website and the progress-based refund option was presented to you during checkout, you are eligible to receive a refund.

1. PROGRESS-BASED REFUND OPTIONS RULES

We offer refunds only if all of the following conditions are met:

a) you contact us via support@fabu.care within 28 days after your initial purchase, and

b) you have followed the plan (as described below) for:

i. at least 7 consecutive days within the first 28 days after the purchase (for subscription periods of 4 weeks or longer), or

ii. at least 3 consecutive days within the first 7 days after the purchase (for weekly subscription period); and

c) you are able to demonstrate that you have followed the plan pursuant to the requirements stated below in Section "How to demonstrate that you have followed the plan" (further "Progress-Based Refund Options").

We will review your application and notify you (by email) whether your application is approved.

The Progress-Based Refund Options apply only to the initial subscription purchase, not to renewals or credit purchases.

If you received any promotional or bonus credits as part of your purchase, the value of these will be deducted from any refund amount.

2. HOW TO DEMONSTRATE THAT YOU HAVE FOLLOWED THE PLAN

You can demonstrate that you have followed the plan if you provide screenshots from the app showing that you have used the app by means of daily journaling during the period specified in Section 1 above.

3. HOW TO REQUEST A PROGRESS-BASED REFUND

To request a refund, please email us at support@fabu.care from the email address associated with your account.

Response time: We aim to respond within 5 business days. Approved refunds are typically processed within 10 business days.

4. WHAT IS NOT COVERED BY PROGRESS-BASED REFUND OPTIONS

Our Progress-Based Refund Options do not apply:

to purchases made through the Apple App Store, Google Play, or any other third-party platform;
to requests submitted more than 28 days after the initial purchase date;
to duplicate requests, or where an active dispute or chargeback for the same purchase is already in progress; or
where there is evidence of fraud, abuse, or bad-faith use of the guarantee.

5. GENERAL REFUND RULES

Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise stated herein or as required by applicable law.

Note for EU residents: If you are an EU resident, you have the right to withdraw from the agreement for purchase of digital content without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion. The withdrawal right does not apply if the performance of the agreement has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal. YOU HEREBY EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE AGREEMENT AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU. Therefore, you will not be eligible for a refund unless the digital content is defective.

Last updated: 16.06.2026